Do you ship outside of Japan ?
Yes, we use the international postal Express Mail Service (EMS) via the Japan Post Service. EMS delivers to over 120 countries around the world. EMS has both an insurance and a tracking system.
How much is the shipping cost ?
Shipping fees vary depending on the order, the country of destination and the total shipping weight.
You can check the shipping fees on the order confirmation page before checkout.
How will you proceed my order ?
We will inform you of the status of your order by e-mail at the following times:
- Upon acceptance of your order
- Upon shipment from Japan (including EMS tracking number)
How long does it take to deliver ?
Average time from the Japan Post Service, depends on the countries and periods around the year. EMS delivery usually takes between 2 and 9 days to the designated destination country. Please note that it requires more time for customs clearance or the destination is in a remote area.
Please allow 2 to 3 weeks for delivery. You can check the estimated number of days at the EMS Delivery Days Page.
* You can track your parcel on the EMS website using the tracking number that we will inform you of at the time of shipment.
* Some products are made-to-order and therefore take time to manufacture. Where this is the case, possibly asking you to allow more than 3 weeks for delivery. Please check the detail about required date for made-to-order at each product page.
We cannot be held responsible for any delays caused by customs clearance processes at the country of destination.
Any shipping fee ?
Customers making purchases from Japan may be subject to duty and customs fees, consumption taxes, and other charges when the order prices on the import application exceed the exemption amount. Rules covering customs and duty vary by country so for details please contact the customs service in the country involved.