You can use Visa, MasterCard, American Express, Visa Debit, Visa Delta, Electron and JCB cards via PayPal system or pay with your paypal account if you have one.
Products are sold in Japanese yen only. Consumption tax is charged for the countries that charge VAT or consumption tax, such as Japan, EU, etc. This should appear automatically and transparently during the checkout.
Yes, we use the international postal Express Mail Service (EMS) via the Japan Post Service. EMS delivers to over 120 countries around the world. EMS has both an insurance and a tracking system.
We will ship your purchases from Tokyo, Japan to your chosen destination.
Shipping fees vary depending on the order, the country of destination and the total shipping weight.
You can check the shipping fees on the order confirmation page before checkout.
We will inform you of the status of your order by e-mail at the following times:
Average time from the Japan Post Service, depends on the countries and periods around the year. EMS delivery usually takes between 2 and 9 days to the designated destination country. Please note that it requires more time for customs clearance or the destination is in a remote area.
Please allow 2 to 3 weeks for delivery. You can check the estimated number of days at the EMS Delivery Days Page.
* You can track your parcel on the EMS website using the tracking number that we will inform you of at the time of shipment.
* Some products are made-to-order and therefore take time to manufacture. Where this is the case, possibly asking you to allow more than 3 weeks for delivery. Please check the detail about required date for made-to-order at each product page.
We cannot be held responsible for any delays caused by customs clearance processes at the country of destination.
Customers making purchases from Japan may be subject to duty and customs fees, consumption taxes, and other charges when the order prices on the import application exceed the exemption amount. Rules covering customs and duty vary by country so for details please contact the customs service in the country involved.
Products which are either order-to-made items, or used or vintage, may not be returned nor exchangeable.
Please note that we are unable to accept product returns, exchanges or order cancellation made due to customer's circumstances.
Upon request from the customer, the return of a product will be accepted where any damage occurred during shipment is discovered as long as the product is returned to us (at our cost) within 14 days of the date of its arrival at the shipping address provided.
We will not accept any return of any products after the expiration of return period.
Before sending back the products, please send us a email at shop@kimokame.com as soon as possible. When you e-mail us, please let us know your registered name and email address with a short explanation of breakage
If you refuse to pay for a customs charge on your parcel, we won't accept the return back and won't refund you.
You cannot cancel an order after it has been processed.
Because orders are shipped internationally, exchanges cannot be made due to customer's circumstances, so please order carefully !
We try to ensure that all product information is accurate and complete, and that the photographs clearly indicate the shape, color and so on of each item. We are happy to answer any question about your order beforehand.
When a product is returned, the amount which the customer paid to us will be refunded (Shipping fees will be deducted in cases where the product is returned for any reason attributable to the customer), but no interest will accrue with respect to the amount to be refunded by us.
Please allow up to 28 days for your refund to be processed.
